Refund Policy

1. Overview

This Refund Policy applies to purchases made in the Pixia app, which is operated by 3 Peaks Underground Construction LLC ("we", "us"), 476 Buttercup Ct, Spearfish, SD 57783-9012, United States. It forms part of our Terms of Service.

2. How to Request a Refund

Within 48 hours of purchase

You can usually request a refund directly from Google Play:

1. Go to play.google.com/store/account/orderhistory and sign in with the Google account used for the purchase.
2. Find the Pixia order and select Request a refund (or Report a problem).
3. Choose the reason and submit. Google will email you its decision.

After 48 hours

Contact us at muthoerick2025@gmail.com with the details below. We review each request individually and, where appropriate, will issue the refund through Google Play:

• the email address of your Google account;
• your Google Play order number (starts with GPA.), found in your purchase receipt email;
• your Pixia user ID (shown in your in-app profile);
• a short description of the problem.

We aim to respond within 3 business days. Once approved, refunds typically appear within 3–10 business days depending on your payment method and bank.

3. Subscriptions

• Cancelling: open Google Play → profile icon → Payments & subscriptions → Subscriptions → Pixia → Cancel subscription. Uninstalling the app does not cancel your subscription.
• Cancel at least 24 hours before the end of the current period to avoid being charged for the next one.
• After cancellation you keep Premium access until the end of the period you have already paid for. We do not provide prorated refunds for unused parts of a period, except where required by law or where we decide otherwise at our discretion.
• If you were charged for a renewal you did not intend, contact us promptly — we will consider refund requests for a renewal that has not been used.

4. Diamonds, Coins and Other Virtual Items

• Virtual currency and items are delivered to your account immediately after purchase. Because they are digital content supplied immediately, purchases are generally non-refundable once delivered, except as set out in this policy or required by law.
• Virtual currency that has already been spent or used is not refundable.
• If an AI generation fails for technical reasons, the diamonds or coins used for that task are automatically returned to your in-app balance. If they are not returned, contact us with your user ID and the time of the task.

5. When We Will Help

We will review refund requests in cases such as:

• you were charged but the purchased item or Premium access was not delivered;
• you were charged more than once for the same purchase;
• a technical problem on our side prevented you from using what you paid for and we could not fix it;
• an unauthorized purchase was made on your account (you may also need to contact Google).

We may decline requests where there are signs of fraud or abuse, repeated refund requests, or violation of our Terms of Service. Accounts that are terminated for violating our Terms are not entitled to a refund, except where required by law.

6. Your Legal Rights

Nothing in this policy limits any rights you have under applicable consumer protection laws, including the laws of the State of South Dakota and the United States. If you live in a country that gives you mandatory rights (for example, a statutory right of withdrawal for digital content), those rights apply in addition to this policy. By purchasing digital content that is delivered immediately, you acknowledge that, where the law allows, you lose any right of withdrawal once delivery begins.

7. Governing Law

This Refund Policy is governed by the laws of the State of South Dakota, United States, and applicable federal laws of the United States, as described in section 15 of our Terms of Service.

8. Contact Us